At Charlie Ambience, we are committed to delivering your favorite home essentials safely and efficiently. This Shipping Policy outlines how we handle order processing and delivery.
Order Processing
Once your order is placed, it is reviewed and processed by our team. Orders are typically processed within 1–2 business days. During peak periods or special sales events, processing times may vary slightly.
You will receive a confirmation email or message after your order is placed, including your order details and a unique order number for tracking and support.
Delivery Method
All orders are delivered using reliable courier partners. Our service includes Cash on Delivery (COD), so you only pay when your items arrive at your door.
Please ensure someone is available at the delivery address to receive and pay for the order in cash.
Order Tracking
Once your order is dispatched, we will notify you via email or message with available tracking details or courier contact information. You may also reach out to us at any time with your order number for delivery updates.
Failed Deliveries
If our courier is unable to complete delivery due to incorrect address details, absence at the delivery location, or refusal to pay, the order may be canceled and returned to us. To avoid delays, please ensure your address and contact information are accurate at the time of ordering.
Contact Us
If you have questions or need assistance with your delivery, contact our support team at [email protected].