At Charlie Ambience, your satisfaction is important to us. If you’re not completely satisfied with your purchase, we offer returns and refunds under the following policy.
Return Eligibility
You may request a return for any item within 7 days of delivery if:
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The item is damaged or defective upon arrival
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You received the wrong product
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The item is significantly different from its description
To be eligible for a return:
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The product must be unused and in its original packaging
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You must provide proof of purchase (order confirmation or receipt)
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All accessories and documentation must be included
Return Process
To initiate a return, please contact our support team at [email protected] within 7 days of delivery. Include:
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Your full name
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Order number
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A clear photo of the item and any damage or issue
Our team will respond within 2 business days with return instructions. Please do not send items back without approval.
Return Window
Once approved, you must return the item within 5 business days of receiving the return instructions. Late returns may not be accepted.
Refunds
Once your return is received and inspected:
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If approved, a refund confirmation will be sent to you via email
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Refunds are processed within 7 business days of receiving the returned item
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As we only accept cash on delivery
Non-Returnable Items
We do not accept returns for:
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Used or damaged products (not due to our error)
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Items returned after the 7-day window
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Items without original packaging and accessories
Exchanges
If your item is damaged or incorrect, you may request an exchange instead of a refund. Exchange requests must follow the same 7-day time frame and return process.
Contact Us
For any questions regarding returns or refunds, please contact [email protected].